More on the Maintenance Agreement

The Manager from Sears never did bother to phone me back. I would think that someone in a managerial role would understand that he is the last chance to salvage a customer relationship. But maybe this is assuming too much. I called to cancel the agreement tonight. The fellow I talked to was sensible enough to refund the full amount and not try to charge me the prorated fee for the 5 days the agreement was in force.